Complaints Policy Nouveau Contour Complaints Policy Nouveau Contour strives to consistently provide all our customers with the highest standard of products and services. If for any reason you find yourself not entirely satisfied with the product or service you receive we will endeavour to resolve the complaint to the best of our ability and as quickly as possible to ensure your satisfaction.
How to make your complaint
You can send us your complaints on our products/services, which we will deal with confidentially, online or in writing Electronically
Email complaints@nouveaucontour.co.uk
In writing
If you wish to write to us with your complaints, write to: Nouveau Contour Complaints Department
The Olcote
Barnsley Road
South Elmsall
Pontefract
West Yorkshire
WF9 2HR What we need to know
To help us investigate your complaint, please provide as much of the following information as possible when you contact us: - A clear description of the complaint
- What you would like us to do to sort things out.
- Whether it is an original complaint, or a follow-up to a reply you were not satisfied with.
- If applicable details of the person/s you have spoken to regarding the complaint.
- Your full postal address, telephone number (including dialling code), and email address if you have one.
What happens next?
We will acknowledge your complaint within 5 working days. We hope to respond to you in full within this time, but if it is not possible we will explain why and give you a date by which you can expect a full reply. If you are not entirely satisfied with how the complaint has been dealt please write to: Dave Hemingway, Director
Nouveau Contour
The Olcote
Barnsley Road
South Elmsall
Pontefract
West Yorkshire
WF9 2HR
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